From Voices to Results - Voice of Customer Questions, Tools and Analysis
Robert Coppenhaver
Broschiertes Buch

From Voices to Results - Voice of Customer Questions, Tools and Analysis

Versandkostenfrei!
Versandfertig in 1-2 Wochen
44,99 €
inkl. MwSt.
PAYBACK Punkte
22 °P sammeln!
Make the right decisions about your products and services by listening effectively to the people that matter - your customers Key Features: - Understand the core components, processes and technologies available for a VOC initiative - Structure effective VOC programs and turn VOC into actionable product success - A handy guide to help you identify the hidden needs of your customers and strengthen your relationship with them Book Description: Voice of Customer (VoC) is one of the most popular forms of market research that combines both quantitative and qualitative methods. This book is about dev...