Focus First on Service: The Voice and Face of Your Utility - Awwa
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This manual serves as both a strategic training experience and a tool for achieving quality customer service at a water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. Its informative and easy to understand format allows for quick results.

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Produktbeschreibung
This manual serves as both a strategic training experience and a tool for achieving quality customer service at a water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. Its informative and easy to understand format allows for quick results.
Autorenporträt
Established in 1881, the American Water Works Association is the oldest and largest nonprofit, scientific and educational association dedicated to safe and sustainable water in the world. With more than 50,000 members worldwide and 43 Sections in North Am