Exploring Services Science
Broschiertes Buch

Exploring Services Science

First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010, Revised Papers

Herausgegeben: Morin, Jean-Henry; Ralyté, Jolita; Snene, Mehdi
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The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true tran...