Exploration and Exploitation
Toward a Theory of Knowledge Sharing in Digital Government Projects
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Knowledge sharing processes are a central feature ofthe functioning of government. This has become evenmore evident with the rise of digital governmentinitiatives, as these have a networking effect onbureaucracies. With multiple agencies andmultidisciplinary knowledge coming together, it isnecessary to combine and reconnect the requiredknowledge. Based on empirical data from four digitalgovernment projects (DGPs) in Switzerland and theUnited States of America, a theoretical model forknowledge sharing in DGPs is proposed. The model tiestogether processes and content of knowledge sharingthrough ...
Knowledge sharing processes are a central feature of
the functioning of government. This has become even
more evident with the rise of digital government
initiatives, as these have a networking effect on
bureaucracies. With multiple agencies and
multidisciplinary knowledge coming together, it is
necessary to combine and reconnect the required
knowledge. Based on empirical data from four digital
government projects (DGPs) in Switzerland and the
United States of America, a theoretical model for
knowledge sharing in DGPs is proposed. The model ties
together processes and content of knowledge sharing
through two task dimensions, each of them subdivided
into two phases: (1) Conception and implementation of
the project, and (2) Exploration and exploitation
of knowledge. I show that the implementation of DG
requires a balanced mix of exploration and
exploitation of knowledge, where exploration is more
important in the conceptual phase, and exploitation
becomes more fruitful in the implementation phase. I
found that DGPs rely on sparse networks during the
conceptual phase of the project, and tend to employ
teams or tightly-bound groups as the project moves
towards implementation.
the functioning of government. This has become even
more evident with the rise of digital government
initiatives, as these have a networking effect on
bureaucracies. With multiple agencies and
multidisciplinary knowledge coming together, it is
necessary to combine and reconnect the required
knowledge. Based on empirical data from four digital
government projects (DGPs) in Switzerland and the
United States of America, a theoretical model for
knowledge sharing in DGPs is proposed. The model ties
together processes and content of knowledge sharing
through two task dimensions, each of them subdivided
into two phases: (1) Conception and implementation of
the project, and (2) Exploration and exploitation
of knowledge. I show that the implementation of DG
requires a balanced mix of exploration and
exploitation of knowledge, where exploration is more
important in the conceptual phase, and exploitation
becomes more fruitful in the implementation phase. I
found that DGPs rely on sparse networks during the
conceptual phase of the project, and tend to employ
teams or tightly-bound groups as the project moves
towards implementation.
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