Enterprise 2.0 - The case of IBM

Enterprise 2.0 - The case of IBM

Knowledge Sharing and Collaboration through Emergent Social Software Platforms

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Knowledge sharing among employees within organizations can sometimes be very problematic. These problems stem from issues pertaining to power, secrecy, individualism, time, ignorance and technological issues among others. This paper seeks to investigate how web 2.0 technologies are being used to overcome these problems and facilitate knowledge sharing as well as collaboration. The findings indicate that ESSP s can be used to support knowledge sharing practices and also helps to convert knowledge into its different forms (explicit and implicit). Blogs, wikis, and communities support internaliza...