Engineering Business Processes with Service Level Agreements
Ganna Frankova
Broschiertes Buch

Engineering Business Processes with Service Level Agreements

From Early Requirements towards Business Processes

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A strong link between enterprise business processes and the company incomes is important. Any support in assisting business process analysts in deriving secure business processes from early requirements analysis is highly required. Enterprises aim to align the service level agreements as much as possible with the business goals. This allows for better planning and reducing costs, facilitating delivery of new kind of services, and convincing management to try new services and applications. While, development an appropriate service level agreement supporting business goals of an enterprise is no...