Emotional Labor
Putting the Service in Public Service
Versandkostenfrei!
Versandfertig in 1-2 Wochen
76,99 €
inkl. MwSt.
Weitere Ausgaben:
PAYBACK Punkte
38 °P sammeln!
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Andere Kunden interessierten sich für
