Nicholas Okello

Broschiertes Buch

Effect Of Electronic Queue Management System On Customer Satisfaction

In Commercial Banks In Kenya

Beschreibung

Queue management within the commercial banks has been a challenge for a long time. This is mainly due to few number of banking halls and the limited capacity of the front office staff to serve the customers. Banks in Kenya are increasingly rolling out the Electronic Queue Management System (EQMS) to assist with an orderly queuing process. This paper explores the effect of capacity management, waiting time experience and automation of queuing process on customer satisfaction in commercial banks in Kenya.

Autor

Nicholas holds a Master¿s in Business Administration, Bachelor of Science (Computer Engineering), Diploma in Information Technology and professional certification: Certified Information Systems Auditor (CISA); Certified Information Security Manager (CISM) and Microsoft Certified Information Technology Professional (MCITP). He is a member of ISACA.

Produktdetails

• Verlag: LAP LAMBERT Academic Publishing
• Seitenzahl: 88
• Erscheinungstermin: 11. November 2019
• Englisch
• Abmessung: 220mm x 150mm x 6mm
• Gewicht: 149g
• ISBN-13: 9786200462909
• ISBN-10: 6200462909
• Artikelnr.: 62454389