Michelli, Joseph, PhD

Gebundenes Buch

Driven to Delight

Delivering World-Class Customer Experience the Mercedes-Benz Way

Beschreibung

Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

Autor

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC's On the Money.

Produktdetails

• Verlag: McGraw-Hill Education - Europe
• Seitenzahl: 304
• Erscheinungstermin: 8. Dezember 2015
• Englisch
• Abmessung: 236mm x 159mm x 32mm
• Gewicht: 596g
• ISBN-13: 9780071806305
• ISBN-10: 007180630X
• Artikelnr.: 43155343