Developments in the Call Centre Industry
Analysis, Changes and Challenges
Herausgeber: Connell, Julia; Burgess, John
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Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
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