Determination of Importance Weights in QFD using Fuzzy AHP
Rahul Kshetri
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Determination of Importance Weights in QFD using Fuzzy AHP

with extent analysis approach

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In the Quality Function Deployment (QFD) process, determining the importance weights for the customer requirements is an essential and crucial process. The Analytic Hierarchy Process (AHP) has been used to determine the importance weights for product planning, but this has occurred mainly in crisp (non-fuzzy) decision applications. However, human judgment on the importance of customer requirements is always imprecise and vague. To make up for this deficiency in the AHP, a fuzzy AHP with an extent analysis approach is proposed to determine the importance weights for the customer requirements. I...