Delivering Public Services That Work Volume 2
Broschiertes Buch

Delivering Public Services That Work Volume 2

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Behind the doom-laden headlines, a quiet revolution is taking place in the public sector. In the police... hospitals... local government... social welfare... costs have been significantly reduced, services have improved and there is a real 'danger' of improving morale. There is now no politician or executive in any branch of local government or any area of the public sector who can say: "It won't work here". The evidence is clear: it does work here, and right across the board. It's four years since John Seddon's first assault on the regime of 'choice', targets, delivery, inspection, incentives...