CUSTOMER VALUE DELIVERY IN B2B VIRTUAL NETWORK ORGANISATIONS
Henry W. L. Ho
Broschiertes Buch

CUSTOMER VALUE DELIVERY IN B2B VIRTUAL NETWORK ORGANISATIONS

AN INTELLIGENT-AGENT SYSTEMS APPROACH

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Providing superior customer value is crucial to many business organisations. This book is intended to benefit both the marketer and researcher in identifying how a Web-based virtual network organisation (VNO) can successfully create and deliver superior customer value to client organisations in real-time. This research is a step toward bringing out some of the sources and contents of how superior customer value can be modelled through a real-time customer- focused, customer-oriented and market-oriented virtual network to serve the rapidly changing B2B marketing environment. Using the research ...