Eric Berridge

Gebundenes Buch

Customer Obsessed

A Whole Company Approach to Delivering Exceptional Customer Experiences

Beschreibung

Optimize the customer experience via the cloud to gain a powerful competitive advantage Customer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience.

Autor

ERIC BERRIDGE is the CEO of Bluewolf, an IBM Company, the leading global consulting agency for the cloud. As CEO, he drives the strategic direction of the firm, working with his executives and their teams to deliver extraordinary customer moments. He has more than 20 years of experience working with clients to improve business processes through enterprise technology solutions. He is a coauthor of Iterate or Die.

Produktdetails

• Verlag: John Wiley & Sons Inc
• Seitenzahl: 272
• Erscheinungstermin: 3. Oktober 2016
• Englisch
• Abmessung: 235mm x 157mm x 19mm
• Gewicht: 460g
• ISBN-13: 9781119326038
• ISBN-10: 1119326036
• Artikelnr.: 45193248