Cost-Benefit Analysis of Deploying Generative AI Chatbots at Guaranty Trust Bank (GTBank), Nigeria
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Research Paper (undergraduate) from the year 2025 in the subject Computer Sciences - Artificial Intelligence, grade: A, , language: English, abstract: This thesis explores the economic feasibility of deploying generative AI chatbots at Guaranty Trust Bank (GTBank) in Nigeria. Using a five-year cost-benefit analysis, it assesses financial returns, operational efficiency, and customer service improvements. The study identifies key cost categories-software, infrastructure, training, and maintenance-against measurable benefits like reduced labor costs and enhanced digital engagement. Results show ...
Research Paper (undergraduate) from the year 2025 in the subject Computer Sciences - Artificial Intelligence, grade: A, , language: English, abstract: This thesis explores the economic feasibility of deploying generative AI chatbots at Guaranty Trust Bank (GTBank) in Nigeria. Using a five-year cost-benefit analysis, it assesses financial returns, operational efficiency, and customer service improvements. The study identifies key cost categories-software, infrastructure, training, and maintenance-against measurable benefits like reduced labor costs and enhanced digital engagement. Results show a positive net present value and a strong benefit-cost ratio, with break-even projected within three to four years. The research concludes that AI chatbot deployment offers not only economic value but also strategic advantages in Nigeria's increasingly competitive digital banking landscape.
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