Consumer Redress through Online Dispute Resolution
Saptarshi Das
Broschiertes Buch

Consumer Redress through Online Dispute Resolution

The role of Online Dispute Resolution in facilitating consumer access to justice in e-commerce

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The advent of the internet has brought about a paradigm shift in the commercial landscape of the globe. On the one hand, it has created a plethora of opportunities for the businesses to reach out a worldwide base of clients while on the other hand it had also benefited the consumers by giving them differentiated products at very reasonable prices. However, the anonymous and the ubiquitous nature of the internet has also presented a plethora of challenges particularly with respect to consumer protection. The asymmetry of information, problems of jurisdiction and the inability of the domestic la...