Alexandra Arbter
Broschiertes Buch

Combining ITIL and Lean. The pursuit of perfection through continuous improvement

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Master's Thesis from the year 2015 in the subject Business economics - Business Management, Corporate Governance, grade: 1, University of Applied Sciences Burgenland (Department Information Technology and Information Management), language: English, abstract: An increasing competitive market in service businesses is driving multinational corporations (MNCs) to implement business improvement philosophies and methodologies in order to address customer requirements for better quality service and organizational demands for rising profit margins through cost reduction. The Information Technology Inf...