Andrew K Betts
Broschiertes Buch

Client Encounters of the Technical Kind

How to win, support and challenge customers ... methodically, with ICON9's tools & best practices for field engineers

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There's a lot more to technical work … … than technology, as anyone in contact with clients will know-and most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as difficult as the 'hard science'. And, to succeed professionally, you have to shine in all these areas … simultaneously! Client Encounters of the Technical Kind describes a set of tools and methods that help 'Customer-Facing Engineers' to overcome this constant challenge. Based on over 20 years' experi...