Challenges of Managing Information Quality in Service Organizations
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Challenges of Managing Information Quality in Service Organizations

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Poor quality of data and information can have a harmful impact on decision-making and therefore on the overall effectiveness of an enterprise. Incorrect and misleading information associated with an enterprise's production and service provision jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. Challenges of Managing Information Quality in Service Organizations presents cases and applications of information quality in various industrial service sectors and presents twelve chapters organized into four sections: information quality...