Caring (the Sequel): Valuable Insights Into Effective Club and Hospitality Management

Herb Lipsman has spent his entire 45-year career in leadership roles with some of the most prestigious clubs and resorts in the industry. He has spent 13 years with The Redstone Companies (owners of The Houstonian Hotel, Club and Spa), he has earned an advanced degree in effectively managing the thousands of "moments of truth" that occur at these properties daily. In addition to his management and executive roles, Lipsman served on the Board of Directors for The International Health, Racquet and Sportsclub Association (IHRSA) and was appointed to serve as Chairman of The Mayor's Wellness Council in Texas. Lipsman has been invited to speak on club management topics at IHRSA, Club Industry and CMAA conventions in the United States as well as in New Zealand, Germany, the United Kingdom, Italy and Mexico. Lipsman authored his first book, entitled, "Caring: A Guide to Excellence in Club Management" in 1986. While he is proud of this work from early in his career, he considers it a much more elementary introduction into the "How To's" of club management. His latest work, "Caring (The Sequel)" provides a much deeper dive into "What Matters Most" for being truly effective in this field and for that matter any sort of customer service business.