Call Centre Job: Is Work Stress and Work-Life Balance a Challenge?
Babatunde Akanji
Broschiertes Buch

Call Centre Job: Is Work Stress and Work-Life Balance a Challenge?

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The research presented in this book aims to extend the boundaries of knowledge in organisational behaviour by providing insights into job stress and work-life balance (WLB) views of call centre employees in Nigeria where literature seems non-existent. A review of literature reveals a significant number of research and theoretical contributions on call centre stress existing in advanced countries such as United States, Australia, United Kingdom and other European countries as well as emerging markets in Asian countries such as India, Pakistan and China. However, the current study shifts a reade...