Ernest Brewster

Broschiertes Buch

Business Relationship Manager

Careers in IT service management

Beschreibung

Business relationship management (BRM) is crucial for building and maintaining strong relationships between a service provider and customer. This highly accessible introduction to the role of a BRM manager gives practical guidance to those new to the role or interested in getting a better understanding of what it entails.

Autor

Ernest Brewster has over thirty years' experience in IT, including twenty years as a senior manager in various public sector organisations, latterly as Head of IT at Fife Council, one of Scotland's largest local authorities with an estate of over 15,000 personal computers and a network linking several hundred separate sites. A long-time champion of ITIL service management with a record of implementing ITIL good practice in complex organisations, he is an expert in strategy development, programme and project management, business process re-engineering and public procurement. He is also a former member of SOCITM's National Executive Committee and a contributor to several of SOCITM's MapIT publications.

Produktdetails

• BCS Guides to IT Roles
• Verlag: BCS Learning & Development Limited
• Seitenzahl: 192
• Erscheinungstermin: 27. Juni 2014
• Englisch
• Abmessung: 198mm x 129mm x 11mm
• Gewicht: 214g
• ISBN-13: 9781780172507
• ISBN-10: 1780172508
• Artikelnr.: 40685022