Broschiertes Buch

Building & Managing a World Class It Help Desk

Beschreibung

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

Autor

Robert Wooten (Yorktown, Virginia) is Manager of Information Technology Services and Operations for a large wholesale distributor with over 9,000 employees. He has over 13 years experience in the IT field and directs a staff of 95 associates offering Systems and Database Administration, Networking, Help Desk, Training and Documentation, Telecommunications, Internet and Intranet services, and Asset Management.

Produktdetails

• Verlag: McGraw Hill LLC
• Seitenzahl: 583
• Erscheinungstermin: 26. April 2001
• Englisch
• Abmessung: 233mm x 189mm x 38mm
• Gewicht: 1039g
• ISBN-13: 9780072132373
• ISBN-10: 007213237X
• Artikelnr.: 22202157