Assessment of Large Tax Payers Satisfaction with Tax Service Delivery
Haftay Desta Abay
Broschiertes Buch

Assessment of Large Tax Payers Satisfaction with Tax Service Delivery

The case of Large Taxpayers' Branch Office (LTO), Addis Ababa, Ethiopia

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This study focused on the Assessment of Large Taxpayers' Satisfaction with tax service delivery. The main objective of this study was to assess the relation of large taxpayers' satisfaction with tax service provision of the Branch Office. To achieve the objective, the mixed research approach was employed and sample data was collected from 298 large taxpayers' by survey method via questionnaire and in-depth interview. Quantitative data was analyzed by using descriptive and inferential analysis and thus, non-parametric statistical test was used to test the hypotheses. The concurrent triangulatio...