Assessing the Service Quality
Adam Marenga
Broschiertes Buch

Assessing the Service Quality

of the Office of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana via SERVQUAL

Versandkostenfrei!
Versandfertig in 6-10 Tagen
40,99 €
inkl. MwSt.
PAYBACK Punkte
20 °P sammeln!
Customer satisfaction is one of the dozens of factors that contribute to the success or failure of businesses. The major aim of this research work is to employ the SERVQUAL diagnostic framework to assess the extent to which the office of the Registrar of Companies and Intellectual Property (ROCIP) in Botswana provides quality service to its many and diverse customers in its mandate of registering businesses and protecting intellectual property. The study further seeks to investigate the service quality attributes that influence customer satisfaction at ROCIP, as well as identifying existing qu...