Applying multi-criteria decision making methods in banking
Violeta Cvetkoska
Broschiertes Buch

Applying multi-criteria decision making methods in banking

The case of Komercijalna Banka AD Skopje

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The empirical study consists of two parts. In the first part the relative efficiency of the branches of one of the leading Macedonian banks is measured by using the non-parametric approach Data Envelopment Analysis (DEA). In the second part a ranking of the city-branches of the bank is performed by using the multi-criteria decision making (MCDM) method Analytic Hierarchy Process (AHP). The developed models are solved by software tools, and the results obtained are analyzed and interpreted in a simple manner so as to be understood by non-experts in mathematics. The results give especially valua...