An innovative service with hospitality robots

An innovative service with hospitality robots

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The growth in tourism has led to a rapid expansion of the local hotel industry, which is searching for innovative new sources of competitive advantage. A comprehensive business strategy to support competitive advantage is sustainable formulated across a range of knowledge domains, including marketing, operation process, supply chain, finance, human resource, and information technology. The paper begins by describing innovative services with robots in the hospitality industry and the evolution of hospitality service robots. It then describes the mixed-methods approach used in this study which i...