Amalgamating Customer Loyalty and Employee Personality Traits
Julie Makomere
Broschiertes Buch

Amalgamating Customer Loyalty and Employee Personality Traits

Experience from selected Star-Rated Hotels in an Emerging Market

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This book discusses the link between customer attitudinal loyalty and employee personality traits. It is a significant resource to hotels in Kenya as the sector relies a lot on employee personality traits. Managers in hotels recruit employees based on these traits. From the findings discussed in this book, managers will gain ideas about their strengths and weaknesses, and how they fair from the customer's point of view. The four factor model suggested will add value to their perspective in nurturing their employees' personality for positive results. Moreover, the book will help managers determ...