Accountability in Social Services
The Culture of the Paper Program
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Accountability in Social Services examines how-and why-social and human services programs can function even though they are monitored by written communication instead of face-to-face interaction. Author Jill Florence Lackey draws on her experience as a consultant for more than 50 social programs and as director of two nonprofit organizations to demonstrate the strong need for accountability mechanisms and more ethics-based leadership when running social service programs. This unique book walks you through the process of how "paper programs" emerge and operate, the monitoring mechanisms that are-and aren't-in place during program operations, and recommendations to increase accountability in the social service delivery system.