A Practical Guide to Information Systems Process Improvement

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Tailored specifically for IS processes, A Practical Guide to Information Systems Process Improvement provides a step-by-step method for creating a world class Information System organization though process improvement. The authors highlight process management and its application to information systems. It outlines a practical, complete, and easy-to-understand method for improving or re-engineering the processes within the Information Systems organization. It simplifies process improvement so that the reader can begin improving processes immediately. Examples, checklists and templates are provi...