A Human-Centered Approach to Quality and Excellence in Management
Gebundenes Buch

A Human-Centered Approach to Quality and Excellence in Management

Selected Papers from the 27th Excellence in Services International Conference, University of Bergamo, Italy, 2024

Herausgegeben: Ciasullo, Maria Vincenza; Martin, Jacques; Brunetti, Federico
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This book provides a comprehensive overview of how quality management can be rethought and revitalized to meet the challenges of today's and future socio-economic management.Presenting the outcomes of the 27th Excellence in Services International Conference, held in Bergamo, Italy, on August 29 30, 2024, the book brings together both selected research contributions and numerous best-practice examples in quality management. Researchers will gain valuable insights from this book, which offers theoretical contributions to the field of humanistic management and presents a reformulated approach tha...