Katja Grasberger
Broschiertes Buch

A cross-cultural comparison of Patient-Centered Communication and empathy on Ask-The-Expert healthcare websites

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Scientific Study from the year 2018 in the subject Health - Miscellaneous, grade: 2,0, University of Bonn (Institut für Anglistik, Amerikanistik und Keltologie), language: English, abstract: This work investigates whether online healthcare experts from Germany and the UK make use of empathy and Patient-Centered Communication (PCC) in their expert responses to online patients struggling with depression. The work primarily focuses on cross-cultural differences and similarities for which a discourse-analytical approach is used in order to analyse relevant communicative strategies. Based on the f...