A Case Study in Product Development and Systems Engineering
Dan Surber
Broschiertes Buch

A Case Study in Product Development and Systems Engineering

Using Product Warranty Data as a Measure of Process Effectiveness

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A firm's product development and manufacturing functions consider product warranty, modification and liability costs as "outputs" from their internal practices and processes. This information is viewed in a segmented fashion (product by product or plant by plant). Corporate accounting reports the aggregate results in the annual report. But there is little evidence that the data are analyzed for association of trends in this data linked to the firm's investment in research and development engineering, cost of goods sold, dealer incentives or net sales. The literature on new product development ...