Annelies van der Veen, Arjen de Jong, Axel Kolthof, Jan van Bon, Mike Pieper, Ruby Tjassing, Tieneke Verheijen

ITIL - Das Taschenbuch

Mitwirkender: Bon, Jan van; Jong, Arjen de; Kolthof, Axel; Verheijen, Tieneke; Tjassing, Ruby; Veen, Annelies van der; Pieper, Mike

• Broschiertes Buch

Produktbeschreibung

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. Additionally for readers the processes are covered in a separate section.

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Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.

Produktdetails

• ITSM Library
• Verlag: Van Haren Publishing
• 3. Aufl.
• Seitenzahl: 182
• Erscheinungstermin: 21. November 2007
• Deutsch
• Abmessung: 160mm x 103mm x 17mm
• Gewicht: 180g
• ISBN-13: 9789087531041
• ISBN-10: 9087531044
• Artikelnr.: 23563012

Inhaltsangabe

Foreword
Acknowledgements
Introduction
Introduction to the Service Lifecycle
Lifecycle Phase: Service Strategy
Lifecycle Phase: Service Design
Lifecycle Phase: Service Transition
Lifecycle Phase: Service Operation
Lifecycle Phase: Continual Service Improvement
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement