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Coming of Age in Reference Services (eBook, ePUB) - Katz, Linda S
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Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from…mehr

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Produktbeschreibung
Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship.

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Autorenporträt
Christy Zlatos, MSLS, is Head of Media Materials Services at Washington State University at Pullman. She has held positions at Northeastern University, Auburn University, and University of Southern Indiana as a reference librarian. Currently, Ms. Zlatos is book review co-editor of the Journal of Academic Librar ianship.