24,99 €
inkl. MwSt.
Versandfertig in über 4 Wochen
12 °P sammeln
Andere Kunden interessierten sich auch für
![Reinventing the Wheel: The Science of Creating Lifetime Customers]( "Reinventing the Wheel: The Science of Creating Lifetime Customers")
Reinventing the Wheel: The Science of Creating Lifetime Customers21,99 €![The Future of Competition: Co-Creating Unique Value with Customers]( "The Future of Competition: Co-Creating Unique Value with Customers")
The Future of Competition: Co-Creating Unique Value with Customers33,99 €![Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors]( "Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors")
Creating Competitive Advantage: Give Customers a Reason to Choose You Over Your Competitors21,99 €![Going Social]( "Going Social")
Going Social17,99 €![Indispensable: Build and Lead a Company Customers Can't Live Without]( "Indispensable: Build and Lead a Company Customers Can't Live Without")
Indispensable: Build and Lead a Company Customers Can't Live Without24,99 €![Customers as Partners: Building Relationships That Last]( "Customers as Partners: Building Relationships That Last")
Customers as Partners: Building Relationships That Last21,99 €![Do You Want to Keep Your Customers Forever?]( "Do You Want to Keep Your Customers Forever?")
Do You Want to Keep Your Customers Forever?17,99 €
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.