*Pay brand-new employees $2,000 to quit *Make customer service the
responsibility of the entire company-not just a department *Focus
on company culture as the no.1 priority *Apply research from the
science of happiness to running a business *Help employees
grow-both personally and professionally *Seek to change the world
*Oh, and make money too ...Sound crazy? It's all standard
operating procedure at Zappos, the online retailer that's doing
over $1 billion in gross merchandise sales annually. After debuting
as the highest-ranking newcomer in Fortune magazine's annual
"Best Companies to Work For" list in 2009, Zappos was
acquired by Amazon in a deal valued at over $1.2 billion on the day
of closing. In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares
the different lessons he has learned in business and life, from
starting a worm farm to running a pizza business, through
LinkExchange, Zappos, and more. Fast-paced and down-to-earth,
DELIVERING HAPPINESS shows how a very different kind of corporate
culture is a powerful model for achieving success-and how by
concentrating on the happiness of those around you, you can
dramatically increase your own.
The hip, iconoclastic CEO of Zappos shows how a different kind of
corporate culture can make a huge difference in achieving
remarkable results - by actually creating a company culture that
values happiness - and then delivers on it, including: paying brand
new employees 2,000 dollars to quit, making customer service the
responsibilityof the entire company - ]not just a department,
focusing on company culture as the no.1 priority, applying research
from the science of happiness to running a business, helping
employees grow - both personally and professionally and seeking to
change the world.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different
lessons he has learned in business and life. Fast, ]paced and down
to earth, DELIVERING HAPPINESS shows how a very different kind of
corporate culture is a powerful model for achieving success and how
by concentrating on the happiness of those around you, you can
dramatically increase your own.
This book is awesome. How Tony and Zappos grew to $1 billion in gross revenue in 10 years is just the beginning. From fundraising to finding happiness, from actual e-mails to checklists, it covers it all. Intensely personal and intensely practical. -- Tim Ferriss, #1 New York Times Bestselling Author Of The 4-Hour Workweek In this fascinating (and often hilarious) account, Tony explains how he turns his beliefs into actions that really do deliver happiness. -- Gretchen Rubin, Author Of The Happiness Project
Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.
Ein Marktplatz-Angebot für "Delivering Happiness" für EUR 7,10
