Verbal Judo, Second Edition - Thompson, George J.
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Presents a guide to communications that can defuse confrontation and improve cooperation, providing strategies for listening and speaking more effectively, avoiding the most common conversational disasters, and engaging people through empathy.

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Produktbeschreibung
Presents a guide to communications that can defuse confrontation and improve cooperation, providing strategies for listening and speaking more effectively, avoiding the most common conversational disasters, and engaging people through empathy.
Autorenporträt
George J. Thompson, PH.D., was the president and founder of the Verbal Judo Institute before his death in 2011. A former English professor and a black-belt master of karate, he created and crash-tested verbal judo when he was a police officer on an urban beat.