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  • Format: PDF

Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: `Total quality management means quality service¿ -- Part 1 Quality and Information Services -- Part 2 TQM ¿ the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index

Produktbeschreibung
Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: `Total quality management means quality service¿ -- Part 1 Quality and Information Services -- Part 2 TQM ¿ the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index

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