Alan Palmer

Talk Lean (eBook, PDF)

Shorter Meetings. Quicker Results. Better Relations.

• Format: PDF

Produktbeschreibung

The businessperson's guide to saying what needs to be said and asking questions that need to be asked In the business world, the first step to great results is good communication. Talk Lean uses original research and a fresh approach to teach businesspeople how to say difficult things and ask difficult questions in a way that is positive, effective, and comfortable for everyone involved. You'll learn how to begin meetings and conversations in a way that is succinct, empathetic, and effective, while putting people in a positive and receptive frame of mind. You'll learn how to listen and respond during meetings to maximise both productivity and empathy and how to close meetings in positive ways that lead to great results. * Offers proven techniques for improving communication and making an impact professionally * Written by Alan Palmer, head of Interactifs UK, which offers communication coaching to major corporate clients * Ideal for executives, team leaders, entrepreneurs, and anyone whose success depends on great communication

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 208
• Erscheinungstermin: 31. Oktober 2013
• Englisch
• ISBN-13: 9780857084941
• Artikelnr.: 39948172

Autorenporträt

Alan Palmer was educated at Oxford and INSEAD and has spent most of his career working for advertising agencies and management consultancies in London and Paris. He is a senior figure at Interactifs, who provide coaching and training to a variety of major clients from financial services to the car industry, from business schools to manufacturing companies. The company is based in France but operates in some 20 countries in Europe, the Middle East, Asia and North America. Alan runs the UK operation of the business, which incorporates English-speaking divisions of Interactifs France's clients as well as customers unique to the UK.

Inhaltsangabe

Preface ix Acknowledgements xi Part One: Introduction 1 1 What the book is
about and who it's for 3 2 All different . . . and all alike 15 Part Two:
Straight to the point in less than a minute: opening your meetings and
conversations 23 3 The benefits of straightforward, straightaway 25 4 Begin
at the end 39 5 And how are you feeling about announcing this objective? 57
Part Three: Talking lean DURING the meeting: the keys to productivity 73 6
Why meetings run rough: the grit in the engine 75 7 Don't just listen with
your ears! 85 8 Responding: first principles 99 9 The three paths: 1
"HIM/HER" and 2 "ME" 119 10 The three paths: 3 "US" 135 11 Dealing with the
non-verbal 149 12 "What do you think?" 163 The Interactifs Discipline:
Schematics 177 Interactifs Training Programmes 181 About the author 185
Index 189