Carl Gustav Johannsen

Library User Metaphors and Services (eBook, PDF)

How Librarians look at their Users

• Format: PDF

Produktbeschreibung

How do library professionals talk about and refer to library users, and how is this significant? In recent decades, the library profession has conceived of users in at least five different ways, viewing them alternatively as citizens, clients, customers, guests, or partners. This book argues that these user metaphors crucially inform librarians' interactions with the public, and, by extension, determine the quality and content of the services received.
The ultimate aim of this book is to provide library professionals with insights and tools for avoiding common pitfalls associated with false or professionally inadequate conceptions of library users.

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Produktdetails

• Verlag: Walter de Gruyter
• Seitenzahl: 182
• Erscheinungstermin: 25. September 2015
• Englisch
• ISBN-13: 9783110418545
• Artikelnr.: 44416412

Autorenporträt

Carl Gustav Johannsen, Royal School of Library and Information Science, University of Copenhagen, Denmark