ISO/IEC 20000:2011 - A Pocket Guide (eBook, PDF) - Rovers, Mart
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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: . it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; . it supports ISO/IEC 20000 training and certification and . it is a quick reference for practitioners to the core content of ISO/IEC 20000.…mehr

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This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: . it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; . it supports ISO/IEC 20000 training and certification and . it is a quick reference for practitioners to the core content of ISO/IEC 20000.

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