The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages to employees, coworkers, bosses and customers without causing anger, resentment, or defensiveness.
The truth matters! New York Times bestselling author Mark Murphy returns, with the latest science and techniques for delivering tough messages to employees, coworkers, bosses and customers without causing anger, resentment, or defensiveness.
Mark Murphy is a New York Times bestselling author, founder of Leadership IQ, and a sought-after lecturer. Mark's previous books include Hundred Percenters and Hiring for Attitude. His firm Leadership IQ is a top-rated provider of cutting-edge research and leadership training. He has personally provided guidance to more than 100,000 leaders from virtually every industry and half the Fortune 500. Mark has been featured in such publications as Fortune, Forbes, BusinessWeek, and The Washington Post.
Inhaltsangabe
Acknowledgements Introduction 1 Understand the Truth-Killers (or Why We Resist the Truth) 2 Focus on the Facts 3 Take Their Perspective 4 Set Your Goals 5 Start a Conversation, Not a Confrontation 6 Create a Word Picture 7 Listen with Structure 8 Share the Facts Conclusion Notes Index
Acknowledgements Introduction 1 Understand the Truth-Killers (or Why We Resist the Truth) 2 Focus on the Facts 3 Take Their Perspective 4 Set Your Goals 5 Start a Conversation, Not a Confrontation 6 Create a Word Picture 7 Listen with Structure 8 Share the Facts Conclusion Notes Index
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