THE MOST COMPREHENSIVE COLLECTION OF PROBLEM-SOLVING TOOLS, GAMES AND TECHNIQUES USED BY BRAINSTORMERS, GAMECHANGERS AND TRAILBLAZERS. As working life becomes more complex, we are increasingly faced with problems which may at first seem insoluble. The Smart Solution Book is your guide to solving these problems, whatever their size.
THE MOST COMPREHENSIVE COLLECTION OF PROBLEM-SOLVING TOOLS, GAMES AND TECHNIQUES USED BY BRAINSTORMERS, GAMECHANGERS AND TRAILBLAZERS. As working life becomes more complex, we are increasingly faced with problems which may at first seem insoluble. The Smart Solution Book is your guide to solving these problems, whatever their size.
David Cotton spent 21 years with Arthur Andersen and PwC before becoming a freelance trainer in 2002. He has worked in four continents and more than 40 countries, delivering a wide range of training in management, leadership, communication skills, business networking, confidence building, dealing with difficult people, change management, business strategy, coaching and mentoring. David’s clients span local and national government and nearly every industry sector and include the European Parliament, European Commission and many of its agencies, the United Nations, BBC, Syrian Ministry for Foreign Affairs, Russian Federal Commission, Croatian MOD, PwC, most of the major Middle Eastern oil and gas companies, Manchester Business School and many others. He has published scores of articles and more than a dozen books, including Key Management Development Models (FT Publishing, 2015).
Inhaltsangabe
About the author Acknowledgements Introduction Part 1 - Which tools to use and when Tools for broad problem areas Tools for specific problems Part 2 - Problem solving essentials Barriers to problem solving Framing a problem Stages in problem solving Preparation for group problem solving Equipment needed Part 3 - Problem solving techniques for individuals and small groups 1. Force field analysis and graphical force field analysis 2. Tough questions 3. Ritual dissent (and ritual assent) 4. Brain-friendly brainstorming 5. Reverse brainstorming 6. Procrastination 7. Cartesian logic 8. Brainwriting 9. Individual and collective mind mapping 10. Structured walkthroughs 11. Life through a lens 12. Nominal group technique 13. GROW for problem-solving 14. Head/Heart-Push/Pull 15. Osborne-Parnes critical problem solving process 16. Appreciative inquiry 17. Competitive ideas 18. Why not? 19. MUSE 20. Ishikawa fishbone diagrams 21. Deming’s PDSA Cycle (The ‘Shewhart Cycle’) 22. 3D stakeholder mapping 23. Two words technique 24. The association grid 25. Delphi technique 26. Lotus blossom technique 27. Photographic associations 28. Random word technique 29. Challenging assumptions 30. Metaphorical problem-solving 31. Who else has solved this problem? 32. How-How? 33. The 5 Whys/Question Everything 34. Jelly Baby Tree 35. Future shock 36. What if? 37. What if we didn’t? 38. Reframing 39. Ripple effect (systems thinking) 40. What I need from you 41. Concentration diagrams 42. Pareto analysis – simplified version 43. Solution effect analysis 44. The work map 45. Competing values framework 46. Timelining 47. One question 48. Peer assist 49. Action learning 50. Story circles 51. Swim Lane diagrams (Rummler-Brache diagrams) Part 4 - Large group problem solving techniques 52. Crawford’s Slip 53. Charrette Procedure 54. Starbursting 55. Open space 56. World café 57. Pro-action cafe Part 5 - Problem solving business games When and how to use business games 58. Retirement speeches 59. Convince me 60. Evolution 61. It’s in the news 62. The trial 63. Tortoise and hare 64. Art gallery 65. Proverbial problem solving 66. There are no rules 67. Documentary 68. Pitch Perfect Part 6 – Sharing and implementing solutions Sharing solutions Implementing solutions
About the author Acknowledgements Introduction Part 1 - Which tools to use and when Tools for broad problem areas Tools for specific problems Part 2 - Problem solving essentials Barriers to problem solving Framing a problem Stages in problem solving Preparation for group problem solving Equipment needed Part 3 - Problem solving techniques for individuals and small groups 1. Force field analysis and graphical force field analysis 2. Tough questions 3. Ritual dissent (and ritual assent) 4. Brain-friendly brainstorming 5. Reverse brainstorming 6. Procrastination 7. Cartesian logic 8. Brainwriting 9. Individual and collective mind mapping 10. Structured walkthroughs 11. Life through a lens 12. Nominal group technique 13. GROW for problem-solving 14. Head/Heart-Push/Pull 15. Osborne-Parnes critical problem solving process 16. Appreciative inquiry 17. Competitive ideas 18. Why not? 19. MUSE 20. Ishikawa fishbone diagrams 21. Deming’s PDSA Cycle (The ‘Shewhart Cycle’) 22. 3D stakeholder mapping 23. Two words technique 24. The association grid 25. Delphi technique 26. Lotus blossom technique 27. Photographic associations 28. Random word technique 29. Challenging assumptions 30. Metaphorical problem-solving 31. Who else has solved this problem? 32. How-How? 33. The 5 Whys/Question Everything 34. Jelly Baby Tree 35. Future shock 36. What if? 37. What if we didn’t? 38. Reframing 39. Ripple effect (systems thinking) 40. What I need from you 41. Concentration diagrams 42. Pareto analysis – simplified version 43. Solution effect analysis 44. The work map 45. Competing values framework 46. Timelining 47. One question 48. Peer assist 49. Action learning 50. Story circles 51. Swim Lane diagrams (Rummler-Brache diagrams) Part 4 - Large group problem solving techniques 52. Crawford’s Slip 53. Charrette Procedure 54. Starbursting 55. Open space 56. World café 57. Pro-action cafe Part 5 - Problem solving business games When and how to use business games 58. Retirement speeches 59. Convince me 60. Evolution 61. It’s in the news 62. The trial 63. Tortoise and hare 64. Art gallery 65. Proverbial problem solving 66. There are no rules 67. Documentary 68. Pitch Perfect Part 6 – Sharing and implementing solutions Sharing solutions Implementing solutions
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