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General Electric's Six Sigma Revolution is the definitive guide to applying Six Sigma to a broad array of business processes--from finance and supply chain management to customer service and product development. Six Sigma (a performance improvement approach that allows for less than 3.4 defects per 1 million operations) was popularized by General Electric and became a mandate of GE CEO, Jack Welch. The author, hired by GE Capital, has implemented Six Sigma throughout the company and helped GE create a training program and consulting service focusing specifically on the approach.
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Produktbeschreibung
General Electric's Six Sigma Revolution is the definitive guide to applying Six Sigma to a broad array of business processes--from finance and supply chain management to customer service and product development. Six Sigma (a performance improvement approach that allows for less than 3.4 defects per 1 million operations) was popularized by General Electric and became a mandate of GE CEO, Jack Welch. The author, hired by GE Capital, has implemented Six Sigma throughout the company and helped GE create a training program and consulting service focusing specifically on the approach.
Ein bemerkenswertes Management-Tool erobert die Unternehmen im Sturm: Six Sigma - ein erprobter Katalog von Managementtechniken und -methoden zur Fehlerreduzierung, Produktionssteigerung sowie zur Steigerung von Gewinn und Shareholder Value. "The Six Sigma Revolution" ist der maßgebliche Leitfaden zu dieser bahnbrechenden Methode, die bei einer breiten Palette von Geschäftsprozessen Anwendung findet - vom Finanzwesen zur Wertschöpfungskette (Supply Chain Management) bis hin zu Customer Service und Produktentwicklung. George Eckes hat Six Sigma erstmals bei GE Capital eingesetzt. In diesem Buch beschreibt er, wie jede einzelne Abteilung innerhalb einer Organisation Six Sigma nutzen kann und erläutert darüber hinaus spezielle Tipps und Techniken.
  • Produktdetails
  • Verlag: John Wiley & Sons / Wiley, John, & Sons, Inc
  • Seitenzahl: 292
  • Erscheinungstermin: 10. November 2000
  • Englisch
  • Abmessung: 241mm x 166mm x 25mm
  • Gewicht: 598g
  • ISBN-13: 9780471388227
  • ISBN-10: 047138822X
  • Artikelnr.: 09289330
Autorenporträt
GEORGE ECKES is founder of EAI, a Colorado-based consulting group specializing in results-driven continuous improvement, Six Sigma training and implementation, organization development, and managing change. His recent Six Sigma clients include Volvo Trucks North America, Lithonia Lighting, and General Electric. In 1996, Eckes and Associates, Inc. was chosen as a primary consulting organization for General Electric in their Six Sigma Quality initiative.
Inhaltsangabe
Introduction to Six Sigma.

The Strategy of Six Sigma: Eight Steps to Strategic Improvement.

Profits = Customer + Process + Employee.

Project Start-Up: Tactical Six Sigma.

Measuring Project Sigma: How Close are You to Perfection?

Data and Process Analysis: The Keys to the Project.

Root Cause Analysis: Never Stop Asking "Why".

Selecting Solutions That Drive Sigma Performance.

Holding the Gains: Making Sure Your Solutions Stick.

How Six Sigma Initiatives Fail and How to Avoid Mistakes.

Appendix.

Index.
Rezensionen
"Eckes has turned this cutting edge management approach into easy-to-understand language..." (The TQM Magazine, Vol.14, No.1, 2002)