Postal Service Quality Enhancement and Its Impact on Customer Service - Mwangi, Naftaly
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Quality service is a fundamental element of a successful business. But many businesses struggle to improve service and retain their customers. A bad experience can drive a customer away for years. There are several methods to improve quality service at your business, from having clearly defined and measured service goals and motivating your employees, to using customer feedback and updating organizational service tools to better serve clients. This work evaluates how organizations can improve service quality by looking at the operations of Postal Corporation of Kenya. This book is helpful as most of its works is industrial experience.…mehr

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Produktbeschreibung
Quality service is a fundamental element of a successful business. But many businesses struggle to improve service and retain their customers. A bad experience can drive a customer away for years. There are several methods to improve quality service at your business, from having clearly defined and measured service goals and motivating your employees, to using customer feedback and updating organizational service tools to better serve clients. This work evaluates how organizations can improve service quality by looking at the operations of Postal Corporation of Kenya. This book is helpful as most of its works is industrial experience.
Autorenporträt
Naftaly Mwangi ist ein Berufsbeamter, der in den meisten Regionen des Landes bei der Postal Corporation of Kenya gearbeitet hat. Mit mehr als 30 Jahren Erfahrung im Marketingbereich, mit praktischer Erfahrung in strategischer Planung, Beratung und Lobbyarbeit, verfügt er über einen großen Erfahrungsschatz und Einblicke in den Marketingbereich.