Customer Experience 3.0 Softcover - Goodman, John
18,99 €
inkl. MwSt.

Versandfertig in 1-2 Wochen
payback
9 °P sammeln
  • Broschiertes Buch

Your customers are expecting seamless customer service experiences. You can't afford to give them anything less.

Andere Kunden interessierten sich auch für
Produktbeschreibung
Your customers are expecting seamless customer service experiences. You can't afford to give them anything less.
Autorenporträt
John Goodman(Arlington, VA) is vice chairman of Customer Care Measurement and Consulting, and co-founder of TARP Worldwide and has managed more than 1,000 separate customer service studies sponsored by Coca-Cola USA. His clients have included Allstate, Nationwide Insurance, The Museum of Modern Art, IBM, The Mayo Health System, Hyundai, Humana, Johnson & Johnson, Merck, ServiceMaster, HP, GE Capital, Apple, Legg Mason, American Express, Neiman Marcus, Honda, US Green Building Council, Chick Fil A, and Harley Davidson.