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In a society that often rewards bad behavior, we've somehow lost our ability to keep calm and carry on. In business and in life, when disagreements arise, emotions can run hot. When we lose our cool, consequences can get expensive in ways beyond dollars. In Civility Unleashed, Second Edition, author Diana Damron teaches us to Communicate our Character by exercising our Civility. She calls out the costly, unhealthy scourge of incivility and the domino effect it has on businesses, bottom lines, and most importantly, people. Using instruments like the new Civility Tool, she teaches you to unleash the power of civility within yourself to transform businesses, lives, and relationships