Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include:…mehr
Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.
Kiran Mirchandani is at the Ontario Institute for Studies in Education, University of Toronto.
Inhaltsangabe
Acknowledgements Introduction Chapter 1 Enactments of Nationhood in Transnational Call Centers Winifred R. Poster and Kiran Mirchandani Part I: Call Centers as Building Blocks for Narratives of the Nation-State Chapter 2 "El Salvador Works": The Creation and Negotiation of a National Brand and the Transnational Imaginary Cecilia M. Rivas Chapter 3: Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centers Alissa Trotz, Kiran Mirchandani, and Iman Khan Chapter 4 ‘An Island Off the West Coast of Australia:’ Multiplex Geography and the Growth of Transnational Tele-Mediated Service Work in Mauritius Chris Benner and Jairus Rossi Part II: Constructing Nationally-Appropriate (and In-Appropriate) Workers Chapter 5 We Serve the World: Everyday Nationalism and English in the Philippine Offshore Call Centers Aileen O. Salonga Chapter 6 Transnational Homies and The Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centers Luis Pedro Meoño Artiga Part III: Caught in the Middle: Labors of Borders and Crossings Chapter 7 Migrations a L’Envers: Global Service work and Discursive Crossings Sanae Elmoudden Chapter 8 Border Speech Between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centers Josiah Heyman and Amado Alarcón Summary Chapter 9 Conclusions: Borders in Service Kiran Mirchandani and Winifred R. Poster List of Contributors
Acknowledgements Introduction Chapter 1 Enactments of Nationhood in Transnational Call Centers Winifred R. Poster and Kiran Mirchandani Part I: Call Centers as Building Blocks for Narratives of the Nation-State Chapter 2 "El Salvador Works": The Creation and Negotiation of a National Brand and the Transnational Imaginary Cecilia M. Rivas Chapter 3: Growing Downhill? Contestations of Sovereignty and the Creation of Itinerant Workers in Guyanese Call Centers Alissa Trotz, Kiran Mirchandani, and Iman Khan Chapter 4 ‘An Island Off the West Coast of Australia:’ Multiplex Geography and the Growth of Transnational Tele-Mediated Service Work in Mauritius Chris Benner and Jairus Rossi Part II: Constructing Nationally-Appropriate (and In-Appropriate) Workers Chapter 5 We Serve the World: Everyday Nationalism and English in the Philippine Offshore Call Centers Aileen O. Salonga Chapter 6 Transnational Homies and The Urban Middle Class: Enactments of Class, Nation, and Modernity in Guatemalan Call Centers Luis Pedro Meoño Artiga Part III: Caught in the Middle: Labors of Borders and Crossings Chapter 7 Migrations a L’Envers: Global Service work and Discursive Crossings Sanae Elmoudden Chapter 8 Border Speech Between Two National Linguistic Ideologies: The Case of Bilingual El Paso Call Centers Josiah Heyman and Amado Alarcón Summary Chapter 9 Conclusions: Borders in Service Kiran Mirchandani and Winifred R. Poster List of Contributors
Es gelten unsere Allgemeinen Geschäftsbedingungen: www.buecher.de/agb
Impressum
www.buecher.de ist ein Shop der buecher.de GmbH & Co. KG Bürgermeister-Wegele-Str. 12, 86167 Augsburg Amtsgericht Augsburg HRA 13309