Martin J. Eppler

Managing Information Quality

Increasing the Value of Information in Knowledge-intensive Products and Processes

• Gebundenes Buch

Produktbeschreibung

The 2nd edition of this book shows how the quality of information can be improved in such knowledge-intensive processes as on-line communication, strategy, product development, or consulting. The text offers proven principles for applying information quality management to a variety of information products. Case studies show how information quality management can increase satisfaction of knowledge workers and information consumers. Includes much new material.

Produktdetails

• Verlag: Springer / Springer Berlin Heidelberg / Springer, Berlin
• Artikelnr. des Verlages: 978-3-540-31408-0
• 2nd ed.
• Seitenzahl: 412
• Erscheinungstermin: 6. Juli 2006
• Englisch
• Abmessung: 241mm x 160mm x 30mm
• Gewicht: 740g
• ISBN-13: 9783540314080
• ISBN-10: 3540314083
• Artikelnr.: 20946995

Autorenporträt

Martin J. Eppler ist ordentlicher Professor für Kommunikationsmanagement an der renommierten Universität St. Gallen und dort geschäftsführender Direktor des MCM Instituts. Er beschäftigt sich seit Jahren mit der Frage, wie man Management so lehren kann, dass nicht nur Manager es verstehen. Er ist Gastprofessor in Peking und Helsinki und berät Organisationen wie die UNO, Philips, Ernst & Young oder das Schweizer Militär.

Inhaltsangabe

Introducing the Notion of Information Quality.- Information Quality Problems and Current Approaches.- A Framework for Information Quality Management.- Information Quality Case Studies.- Conclusion and Outlook.

Rezensionen

From the reviews of the second edition: "Eppler's framework is fairly intuitive and sound. ... He provides numerous definitions, diagrams, and tables to illustrate the similarities and differences between his own and others' perspectives. ... I would recommend Eppler's book for chief information officers. ... The framework and the illustrative case studies would likely prove useful for senior mangers to employ in improving information quality within the areas of their immediate control and responsibility." (Colleen Coleman, Technical Communication, Vol. 54 (4), 2007)